Terms and Conditions

1. General

By accessing, browsing or using this website, you acknowledge that you have read, understood and agree to be bound by all the terms and conditions of this agreement. These terms and conditions may be amended at any time.

2. Product Substitutes

Hamper Gift Gallery may from time to time substitute products that may be unavailable. If this occurs, the replacement item will be equal to or greater than the value of the original item. This is our guarantee to you.

3. Photography

For photographic purposes, some gift hampers are displayed with props such as wine glasses or trays. These props are not included in the gift hamper. Please read inclusions for each gift hamper carefully.

4. Cancellation and alteration of Orders

Cancellation of orders must be made at least 24 hours prior to delivery. If a gift hamper has already been prepared, dispatched or in transit, we will not accept a cancellation under any circumstance.

If cancellation is received at less than 24 hours notice, then cancellation is void.

Cancellation of bulk orders must be made within 48 hours of the order being placed.

Cancellations must be made in writing via email to info@hampergiftgallery.com.au

If the cancellation is authorised, then the purchase will be refunded within 5 – 7 working days, or at the discretion of the customer’s bank/ financial institution.

Alterations and amendments to an order (excluding cancellations) must be requested at a minimum of 24 hours prior to expected delivery date.

5. Supply wrong address

If you provide us with an incorrect address and we deliver your order as per your instructions, then we do not accept responsibility for the mistake.

6. Payment

Orders will not be dispatched until payment has been made.

7. Good and Services Tax (GST)

All prices listed on this site are inclusive of GST of 10%.

8. Currency

All prices are listed in Australian Dollars (AUD).

9. Alcohol

Hampers containing alcohol may only be purchased by and delivered to persons over the age of 18. Under the Liquor Act 2007, hampers containing alcohol can only be purchased by someone other than the ultimate receiver and both the purchaser and the ultimate receiver need to be over 18 years of age.

10. Shipping

Hamper Gift Gallery offers free standard delivery Australia-wide for orders over $99, per delivery address.  Flat rate standard shipping of $15 for orders under $99 per delivery address. 

We are unable to deliver to certain regional areas and towns.  You will be notified if this is the case and a full refund will be provided.

Once an order has been placed, the purchaser will receive an email confirming delivery details. Hamper Gift Gallery uses reputable courier companies like Fastway Couriers and Australia Post. Whilst every effort is taken to ensure accurate and safe delivery, Hamper Gift Gallery cannot guarantee that goods will not be damaged as a result of unforeseen circumstances or circumstances which are out of our control, such as damage sustained during delivery, theft or delay that results in a parcel not arriving at the intended delivery address at the intended time and place. You agree that late delivery does not entitle you to cancel your order.

We are unable to deliver on weekends and public holidays.

11. Refunds and returns

Please contact us on 0413 264 418 or email us at info@hampergiftgallery.com.au to discuss any queries or concerns you may have in relation to the hamper you have sent or received.

All refunds will be credited back to the original credit card on which the order was purchased.

12. Trademarks, Copyrights and restrictions

All material on this site, including but not limited to images, illustrations, audio clips and video clips, is protected by copyrights, trademarks and other intellectual property rights which are owned and controlled by Hamper Gift Gallery. Material on this website is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted or distributed in any way, including by email or other electronic means, without the express prior written consent of Hamper Gift Gallery. Use of the materials on any other website or networked environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Hamper Gift Gallery’s copyrights, trademarks and propriety rights and is prohibited.

The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. By using this website, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

13. Confidentiality

The information collected by Hamper Gift Gallery is treated as strictly confidential and we will not disclose this information to anybody other than those who are contracted to our business. Hamper Gift Gallery will only release to external courier companies the information required to fulfill the delivery of your order.

 

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